Terms and Conditions

Vital Consular is a trading name of the company 'Vital Certificates Ltd' in England and Wales. In these Terms and Conditions “we, our, us, Vital Consular, vitalconsular.com" refers to Vital Certificates Ltd.

Overview

Vital Consular provides professional consular services including the administration of document legalisation and processing of visas. This page communicates the terms and conditions of service between Vital Consular and our customers. For information about how we collect data, please see our Privacy Policy. To learn how we try to optimise our services and tailor them to our customers, please see our Cookie Policy

Order acceptance

Vital Consular will only accept orders where it believes that the purpose for which the service has been requested is both bona-fide and legal. For this purpose we ask that you complete all requested fields on our online application form: Failure to complete all fields could result in delay or non acceptance of your order. In the event that we deem your order not to be for legitimate purposes we retain the right to cancel and refund your order without notice. 

Payment Terms

Our sole terms of business exist as pre-payment predominantly by online payment being made at the point of the order via either SagePay or PayPal. The payment will appear on your credit card statement as 'VITALCERTS'. Your payment is transacted not on the site of vitalconsular.com but on the site of SagePay or PayPal in all circumstances. Other forms of acceptable payment are Cash, Cheque or direct bank (BACS) transfer, in advance in all circumstances.

Delivery

Completed orders will be dispatched according to your chosen method. We do not offer, and are unable to supply, a pick up service. Delivery times quoted represent the average time the shipment will take. Shipping times do not form part of our contract for the number of working days for any service duration.

Problems

Where your order includes consular or Apostille services from an Embassy, Consulate or other UK or overseas government office, Vital Consular cannot be held responsible for any delays whilst documents are awaiting legalisation or visa processing. Delays include, but are not limited to, inability for the Embassy or Consulate to complete the legalisation for any reason, delays due to observed local public holidays, or incorrect/incomplete knowledge of advised legalisation processes. Where an Embassy or Consulate advises of consular surcharges, typically for non-standard or company documents, Vital Consular reserves the right to pass on such additional charges to you. Any additions will be verifiable with the Embassy or Consulate directly.

Postal Address

The principle postal address of Vital Certificates Ltd in the UK is:

Vital Certificates Ltd
Suite 35, Batley Business Park
Technology Drive
Batley
West Yorkshire
WF17 6ER
United Kingdom

Company Name: Vital Certificates Ltd

Company Registration Number: 6568017

VAT Registration Number: GB 933 6950 02

Call Us Today on +44 (0)330 088 1142