Acceptance Guarantee

All the documents we legalise are backed by our 100% acceptance guarantee. You can rest assured knowing any document legalised by us will be valid in the country for which it was attested. Your documents are safe with us!

We have the utmost confidence in our service. So if for any reason a document legalised by Vital Consular is rejected we GUARANTEE to:

  • Refund your service fees IN FULL
  • Assist with the replacement of your documents FREE OF CHARGE
  • FAST TRACK the completion of the legalisation to limit any inconvenience

There are some requirements, however!

Before we agree to complete the work again...

You will need to provide contact details for the institution that rejected your legalised documents, so we can help the correct document reach them, or validate their reasons for rejecting the document. This is the fastest way to help you correct any issues and reduce any delays.

Restrictions to the guarantee

This guarantee only applies where you have provided the correct document to us to begin with. It is your responsibility to check the requirements of the person or organisation you are presenting your document to. We cannot be held responsible if the wrong document has been submitted to us!

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