Our Response to the Coronavirus Situation - What to Expect from Vital Consular
As the Coronavirus (COVID-19) situation continues to cause uncertainty around the globe, we wanted to update you of our plans moving forward.
Our key message at this time is that Vital is available and ready to support you, whatever your needs. We have put into effect our business continuity measures to ensure that we are ready to help you deal with any questions you might have during this time.
That involves a number of our staff working from home, to ensure minimal disruption to our ability to serve you. A smaller team will remain at the office, so you can rest assured that any documents you send to us will be processed to the best of our ability.
Because of the reduced staff at the office, our opening hours will also be changing. We will now open at 9:00am and close at 5:00pm until further notice.
However, when it comes to legalising documents or getting travel visas, there are certain factors that are outside of our control.
We rely on government offices, embassies and our partners around the globe to be fully operational, firstly to fulfil our stated timescales, and secondly to fulfil orders at all. If any of these cogs of our business have to close, that impacts whether or not we’re able to fulfil the services that you purchase or are quoted for.
Currently, a number of the embassies across the UK have closed, and the FCO (Foreign and Commonwealth Office) is only providing a limited service from their Milton Keynes office to registered agents such as ourselves. The situation is changing day-to-day however, so you should contact us for the most up-to-date information before placing any order.
With London being the epicentre of the outbreak in the UK, we’ve also made the decision to temporarily close our office in the city, to preserve the safety of our staff, and make sure we’re not asking anyone to travel when it isn’t safe to do so. Our focus, as ever, is on keeping our staff safe and healthy, and making sure we can fulfil our services whenever and wherever possible.
Thank you for your continued support. The entire staff at Vital wishes you the best of health during the next few weeks and months.